Monthly Archives: December 2014
In business, cash is king. Various factors influence an organization’s ability to collect revenue, however proper cash flow management is essential to supporting and advancing business objectives. It is understood that getting a customer to purchase your product or service is only part of what most consider a successful transaction. Getting them to pay in a timely manner, and feel satisfied, changes everything. So what can you do to facilitate timely payments and enhance customer satisfaction? Consider the following suggestions:
- Take advantage of available technology. Paper bills are a dying breed. Not only are they more costly, less efficient and worse for the environment, but they often get lost, take longer to process, and don’t provide much convenience for businesses or customers.
In lieu of paper bills, consider offering customers the ability to view and pay their bills online. This technique is less costly, more efficient and eco-friendly. It allows for your customers to receive billing statements immediately, and with tracking options, you can actually verify a successful receipt – down to the exact day and time. Once customers receive an electronic bill, they can log on to your website or payment link and self-enter their payment details – which reduces the errors and risk often associated with manual data entry. In fact, with the right technology you can ensure no sensitive data ever hits your servers – which greatly reduces your liability and simplifies your scope of PCI compliance. Plus, with popular features like “Auto-Pay,” your customers can schedule timely payment submissions, and essentially forget about them. Reconciliation becomes easier and less labor intensive since electronic records can be drawn and filtered daily. In sum, online bill payment promotes better cash management, lower administrative overhead, reduced postage and printing, and fewer number of delinquent accounts.
- Use a CRM that can accept payments. In addition to offering online bill presentment, recording all interactions with customers is a must. When an account is past due, and a payment has not been received in a reasonable period, you should contact your customer to discuss payment using a CRM that can accept payments. While this is often done by mail or email, a phone call will engage your customer the most and allow them to specify details of their situation, and possibly, even make a payment right over the phone.
Regardless of which approach you take, you should be sure to log the details of each contact so you or other departments can make informed decisions in the future. Keep notes on when follow-up communications were sent and record your customers’ responses to these follow-ups. This will allow you or your employees to schedule subsequent follow-ups more effectively, and use prior information supplied by your customer to judge an appropriate course of action. For example, if the customer was not satisfied and is planning on returning a product or if a customer promised to pay a late invoice in 3 weeks and 5 weeks have passed – you or your team can reference their prior comments in any follow-up discussions, and subsequent resolution process. With the right technology, your customer service representatives or accounts receivable department can take payment from a customer over the phone without leaving the CRM environment. Those payments can be drawn from a customer’s e-wallet on file, automatically integrated with back office systems, and processed immediately in real-time, or later, in a delayed batch. This makes it easier and more efficient to receive payments, while logging or reviewing notes of a customer’s situation. It also will make your customer feel more satisfied when dealing with a representative that has detailed knowledge of prior interactions, and who can expedite payment processing in a fast, efficient manner. For additional assistance with streamlining accounts receivable or electronic payment processing please contact Nodus Technologies or sign up for our free webinar. Call 909 – 482-4701 or email firstname.lastname@example.org
A CRM system is important to companies because it integrates every business area that touches the customer and centralizes information for more informed decision making. This includes sales, customer service, order processing, support, and other areas your customer may not see, such as accounting and back-office systems.
Now, your business can maximize the benefits of your CRM system with Nodus Technologies’ CRM Charge
CRM Charge is an electronic payment processing solution that is integrated with Microsoft CRM.
You can process credit cards and ACH transactions and have them verified in real time without ever having to leave the CRM environment. This well-rounded solution is fast, secure, and will keep your payment processes running smooth.
Some of the many CRM Charge features include:
- Support for both on-premise and online versions of CRM
- Ability to process payments against virtually any entity, including orders, invoices, and opportunities
- Connection with multiple gateways and processors
- Integration with Nodus’ cloud-based payment engine called PayFabric, which provides the safest approach to processing ePayments by not having to locally store the sensitive information
- Synchronization of payments back into Dynamics GP to provide seamless integration between CRM and your accounting system.
Companies can benefit greatly from processing payments inside of CRM. First, it shortens the order processing cycle which increases customer satisfaction. It also allows companies to process transactions without having employees inside of their accounting system, which provides greater security and less risk. In addition, it provides a user-friendly interface to process payments that both technical and non- technical people can understand.
To show how simple it is to process a payment using CRM Charge, we have provided screenshots of the steps below:
- Create an Order.
2. Click on “Create ePayment.”
3. Select a credit card from the customer’s wallet or enter a new credit card. Then click “Process ePayment” to process the transaction.
The transaction is sent to the payment gateway for processing. If it gets approved, an approval message will appear. If it gets decline, a declined message will appear and you will be able to choose a different form of payment.
- Once you receive the approval, you can view the epayments made against the order.
Nodus Technologies strives to develop great products, and we also work hard to continually improve them. Taking into consideration user feedback, industry research, and thoughts about the ever changing future, we put in extensive effort to release better versions of our products every year.
Nodus is proud to present the official release of ePay Advantage 5.0 Service Pack 1. ePay Advantage is our online bill presentment and payment solution that will allow your customers to go online and pay their outstanding invoices. It helps automate your accounts receivable process and cut down on PCI challenges. The latest version of ePay Advantage was released Tuesday, October 28th and is now compatible with Dynamics GP 2013 R2. ePay Advantage 5.0 provides users with a list of anticipated new features, bug fixes, performance improvements and security enhancements.
One of the most groundbreaking updates of ePay Advantage 5.0 is its seamless integration with Nodus PayFabric, a hosted, cloud-based processing engine. ePay with PayFabric can help merchants reduce the challenges of PCI Compliance by collecting and processing sensitive payment information without ever having it touch their environment. Using ePay with PayFabric, you can use multiple gateways and processors, and you can choose to not store any credit cards or ACH numbers within your local networks.
In addition to PayFabric, ePay 5.0 users can also:
- Customize PDF versions of invoice details
- Choose which landing page customers will be directed to when applying the single sign-on feature from an existing website to ePay Advantage
- Separate Address Verification and Zip Code Verification which will give the freedom to customize security options
For a complete list of all new features and updates, please contact us today to request the ePay 5.0 release notes or schedule a live demo with our sales team.
(909) 482-4701 or email@example.com
The holidays are approaching which means a time for cheer and presents—which means more money is being spent—which means more credit card fraud. With millions of card numbers already stolen this year, it is only a matter of course that much more will be stolen with the increased shopping of the holiday season.
Hackers who work on the good side of the law, investigating security breaches, have found even their own stolen information many times. In fact, Bryan Sartin of Verizon’s forensic computer tech team remembers finding a desk mate’s credit card information in two out of three cases, and when it wasn’t there, found his wife’s! With this amount of fraud going on, it’s unnerving to think that some merchants are not implementing any improved practices that will help secure their customers information during this holiday season. The last thing anyone wants is to deal with is credit card fraud when they could be spending quality time with family and friends.
A reason Sartin mentions about why the U.S. is so prone to credit card data security breaches is the way they are being processed. Credit card information goes through multiple systems, flying through the internet, and continues to travel to complete the transaction even after returning an accepted or declined message.
Mallory Duncan, general counsel at the National Retail Federation, proposes tokenization as a potential solution. With tokenization, the card information is taken to the gateway, and a token is returned. This token has no credit card data behind it—so even if it is stolen, it would be meaningless to the hacker.
Nodus provides the option of tokenization with all its products. Our solutions are PCI PA-DSS certified and we are always improving our solutions to help your business become more secure. Improve your processes to keep your customers’ credit card data safe during this holiday season and let the holidays get back to meaning joy and comfort.
To learn more about tokenization and securing your payment processing systems, schedule a free demo with us today at http://www.nodus.com/schedule_demo.html
Source: npr: National Public Radio