For the third time, Nodus Credit Card Advantage, ePay Advantage and eStore Solution Stack have been validated against the Payment Application Data Security Standard (PA-DSS). This time, the Nodus solutions have been validated under the new PA-DSS version 3.2 which requires support for only secure encryption protocols such as TLS 1.2.
“Nodus is very dedicated to maintaining our PA-DSS certification for all of our solutions,” said Nikki Nguyen, Director of Product Management, “Providing secure applications for processing electronic payments helps us maintain trust with our loyal customers and partners.”
Due to the new industry requirement, Nodus is highly recommending that all current customers upgrade to the newest versions of their Nodus software to utilize the TLS 1.2 encryption protocol. This upgrade should be scheduled as soon as possible to avoid any disruption when Payment Gateways begin to turn off the previous insecure encryption protocols. More information on the TLS 1.2 Security update can be found at: http://www.nodus.com/nodus_TLS_Security_Update.html
Customers interested in upgrading can contact Nodus Technologies Support at (909) 482-4701 option 2 or by e-mailing email@example.com.
What is PA-DSS?
The PCI’s Payment Application Data Security Standards (PA-DSS) defines security requirements & procedures for software vendors of payment applications to securely manage and protect card data. A validated PA-DSS application means that the payment application has been assessed to ensure it meets all of the security requirements of the Payment Card Industry Security Standards Council (PCI-SSC).
How does the PA-DSS impact customers?
Secure payment applications help to facilitate a customer’s PCI DSS compliance. When implemented in a DSS-compliant environment, PA-DSS validated payment applications will minimize the potential for security breaches leading to compromises of full magnetic stripe data, card validation codes and values (CAV2, CID, CVC2, and CVV2), PINs and PIN blocks.
In business, cash is king. Various factors influence an organization’s ability to collect revenue, however proper cash flow management is essential to supporting and advancing business objectives. It is understood that getting a customer to purchase your product or service is only part of what most consider a successful transaction. Getting them to pay in a timely manner, and feel satisfied, changes everything. So what can you do to facilitate timely payments and enhance customer satisfaction? Consider the following suggestions:
- Take advantage of available technology. Paper bills are a dying breed. Not only are they more costly, less efficient and worse for the environment, but they often get lost, take longer to process, and don’t provide much convenience for businesses or customers.
In lieu of paper bills, consider offering customers the ability to view and pay their bills online. This technique is less costly, more efficient and eco-friendly. It allows for your customers to receive billing statements immediately, and with tracking options, you can actually verify a successful receipt – down to the exact day and time. Once customers receive an electronic bill, they can log on to your website or payment link and self-enter their payment details – which reduces the errors and risk often associated with manual data entry. In fact, with the right technology you can ensure no sensitive data ever hits your servers – which greatly reduces your liability and simplifies your scope of PCI compliance. Plus, with popular features like “Auto-Pay,” your customers can schedule timely payment submissions, and essentially forget about them. Reconciliation becomes easier and less labor intensive since electronic records can be drawn and filtered daily. In sum, online bill payment promotes better cash management, lower administrative overhead, reduced postage and printing, and fewer number of delinquent accounts.
- Use a CRM that can accept payments. In addition to offering online bill presentment, recording all interactions with customers is a must. When an account is past due, and a payment has not been received in a reasonable period, you should contact your customer to discuss payment using a CRM that can accept payments. While this is often done by mail or email, a phone call will engage your customer the most and allow them to specify details of their situation, and possibly, even make a payment right over the phone.
Regardless of which approach you take, you should be sure to log the details of each contact so you or other departments can make informed decisions in the future. Keep notes on when follow-up communications were sent and record your customers’ responses to these follow-ups. This will allow you or your employees to schedule subsequent follow-ups more effectively, and use prior information supplied by your customer to judge an appropriate course of action. For example, if the customer was not satisfied and is planning on returning a product or if a customer promised to pay a late invoice in 3 weeks and 5 weeks have passed – you or your team can reference their prior comments in any follow-up discussions, and subsequent resolution process. With the right technology, your customer service representatives or accounts receivable department can take payment from a customer over the phone without leaving the CRM environment. Those payments can be drawn from a customer’s e-wallet on file, automatically integrated with back office systems, and processed immediately in real-time, or later, in a delayed batch. This makes it easier and more efficient to receive payments, while logging or reviewing notes of a customer’s situation. It also will make your customer feel more satisfied when dealing with a representative that has detailed knowledge of prior interactions, and who can expedite payment processing in a fast, efficient manner. For additional assistance with streamlining accounts receivable or electronic payment processing please contact Nodus Technologies or sign up for our free webinar. Call 909 – 482-4701 or email firstname.lastname@example.org
A CRM system is important to companies because it integrates every business area that touches the customer and centralizes information for more informed decision making. This includes sales, customer service, order processing, support, and other areas your customer may not see, such as accounting and back-office systems.
Now, your business can maximize the benefits of your CRM system with Nodus Technologies’ CRM Charge
CRM Charge is an electronic payment processing solution that is integrated with Microsoft CRM.
You can process credit cards and ACH transactions and have them verified in real time without ever having to leave the CRM environment. This well-rounded solution is fast, secure, and will keep your payment processes running smooth.
Some of the many CRM Charge features include:
- Support for both on-premise and online versions of CRM
- Ability to process payments against virtually any entity, including orders, invoices, and opportunities
- Connection with multiple gateways and processors
- Integration with Nodus’ cloud-based payment engine called PayFabric, which provides the safest approach to processing ePayments by not having to locally store the sensitive information
- Synchronization of payments back into Dynamics GP to provide seamless integration between CRM and your accounting system.
Companies can benefit greatly from processing payments inside of CRM. First, it shortens the order processing cycle which increases customer satisfaction. It also allows companies to process transactions without having employees inside of their accounting system, which provides greater security and less risk. In addition, it provides a user-friendly interface to process payments that both technical and non- technical people can understand.
To show how simple it is to process a payment using CRM Charge, we have provided screenshots of the steps below:
- Create an Order.
2. Click on “Create ePayment.”
3. Select a credit card from the customer’s wallet or enter a new credit card. Then click “Process ePayment” to process the transaction.
The transaction is sent to the payment gateway for processing. If it gets approved, an approval message will appear. If it gets decline, a declined message will appear and you will be able to choose a different form of payment.
- Once you receive the approval, you can view the epayments made against the order.
The holidays are approaching which means a time for cheer and presents—which means more money is being spent—which means more credit card fraud. With millions of card numbers already stolen this year, it is only a matter of course that much more will be stolen with the increased shopping of the holiday season.
Hackers who work on the good side of the law, investigating security breaches, have found even their own stolen information many times. In fact, Bryan Sartin of Verizon’s forensic computer tech team remembers finding a desk mate’s credit card information in two out of three cases, and when it wasn’t there, found his wife’s! With this amount of fraud going on, it’s unnerving to think that some merchants are not implementing any improved practices that will help secure their customers information during this holiday season. The last thing anyone wants is to deal with is credit card fraud when they could be spending quality time with family and friends.
A reason Sartin mentions about why the U.S. is so prone to credit card data security breaches is the way they are being processed. Credit card information goes through multiple systems, flying through the internet, and continues to travel to complete the transaction even after returning an accepted or declined message.
Mallory Duncan, general counsel at the National Retail Federation, proposes tokenization as a potential solution. With tokenization, the card information is taken to the gateway, and a token is returned. This token has no credit card data behind it—so even if it is stolen, it would be meaningless to the hacker.
Nodus provides the option of tokenization with all its products. Our solutions are PCI PA-DSS certified and we are always improving our solutions to help your business become more secure. Improve your processes to keep your customers’ credit card data safe during this holiday season and let the holidays get back to meaning joy and comfort.
To learn more about tokenization and securing your payment processing systems, schedule a free demo with us today at http://www.nodus.com/schedule_demo.html
Source: npr: National Public Radio
Electronic payment processing has become an integral part of most business models because of its increasing popularity among the customers. The boom in the online retail arena has made it essential for almost all business organizations to opt for online payment processing services. The most significant advantage, which electronic payment holds over the traditional mode of payment is the enormous increase in the level of convenience to both the buyer and the seller. It has made it possible for people to buy anything online and pay over the internet without having to step out of their home or office. Almost all the leading online retailers use extremely secure electronic payment processing
services, which have advanced encryption technology for protecting the payers from fraudulence.
Now, people living in remote regions can also buy almost anything from the online retailers and pay through the internet. The electronic payments have also helped the retailers in cutting down on the cost of bill management and payment which ultimately cut down on the overall costs. Easily process credit and debit cards online, swipe cards for in-person transactions, convert paper checks to electronic bank deposits and stay connected to your website’s shopping cart. With our virtual terminal you can provide recurring billing to your customers, print and send customizable receipts and have 24-7 access to free reporting. However, both the buyers and the sellers need to remain ever watchful about the various malicious practices such as credit card frauds to avoid these risks. Thus, maintaining a little care can help both online shoppers and retailers to benefit from the various advantages of electronic payments.